The last few weeks have been unprecedented in many ways for all of us, including the staff, doctors and patients at Waterdown Optometric. As most of you probably know on March 16th, 2020, optometry offices across Ontario were ordered by the Ministry of Health to close for all appointments outside of emergency cases. Just like the rest of you we have been mostly hunkered down at home with our families since then. Despite that we are still doing our best to be there for you when it comes to all your eye care needs. Here are all the steps we have taken:
- For any emergencies please email [email protected]. We are checking this email at least once an hour and if a case sounds urgent one of the doctors will be in touch with you. We are trying to manage whatever we can remotely, be it over email, telephone, or our new telemedicine platform (that’s right, for some cases you can now have a virtual visit instead of an in person one!). If a case needs to be seen in the office then we will schedule in and take all the necessary safety precautions (see below).
- We set up our new online storefront (https://waterdownoptometric.sightlyapps.com/). You can re-order your contacts, eye drops, supplements, eye masks and wipes from the comfort of your home. We have worked with most of our suppliers to offer free shipping directly to you. We even have an app if you prefer to shop from your iPhone!
- Becky and Brittany are still in the office most days checking emails and arranging curbside pickups if necessary. If you have contacts or glasses waiting that you were unable to pick up prior to the shutdown let us know. We can either do a curbside pickup or mail your order to you if needed. If your glasses broke or a lens fell out of them we will do our best to help you out.
As far as coming in for an in-person visit when necessary, we make sure we only have one patient in the clinic at a time. The doctor will be wearing gloves, a mask and goggles. The patient is asked to put on a mask and gloves upon entering the clinic. We disinfect every possible contact point between patients. Rest assured, we will keep you safe if you have an eye emergency. Please do not hesitate to contact us. One of the worst things you can do with an urgent eye condition is wait too long to have it assessed. We hope to see all of you sooner rather than later for more routine care. Stay safe and stay healthy!
Dr. Juliusz Gorecki