COVID-19 Protocols

The Basics

Please bring the following to your appointment:
  • Your health card
  • An up-to-date list of your medications
  • Your third-party insurance information, if applicable
  • Bring any glasses you currently wear, including prescription sunglasses
  • If you are a contact lens wearer, please arrive wearing your glasses
  • Every patient may have their pupils dilated so please bring some sort of sunglasses if you own them

OUR COVID PROTOCOLS FOR THE DAY OF YOUR APPOINTMENT

Please arrive 5 minutes prior to your appointment time and pull into our back parking lot.

Text or call 905-379-8797 when you have arrived for your appointment and we will let you know when it is safe to come inside.

We require you to come in wearing a mask. Please respect the 2 meter social distancing guideline. We can supply you with a mask but there will be a minimum cost of $2 dollars with proceeds going to charity.

Please attend the appointment alone (exceptions will be for minors, mobility issues, translators).

Do not bring any extra items (bags, beverages, etc).

In order to minimize the amount of time you will need to be in the office, we ask that you complete the patient form on our website www.waterdownoptometric.ca/new-patient. Please be sure to fill this out 2-3 days prior to you scheduled appointment.

We now have a strict 24 hour cancellation policy. If you do not attend your appointment or cancel with fewer than 24 hours’ notice, you will be automatically charged a fee of $114.00 for the missed appointment.

To ensure that our doctors get the best view of a patient’s retina and to cut down on the time both you and the doctor need to spend in close proximity, we have now made OPTOS retinal imaging a standard part of any eye exam ($168.00). The fee for a full exam now includes OPTOS retinal imaging. The fee for all OHIP-covered patients is $48.00, $28.00 for youth.

We are here to help. It is important to us to help you achieve your best vision possible, and even more important that your eyes are healthy on an ongoing basis.

Patient safety is our #1 priority. We are taking precautions to provide a safe space for your visit. See you soon!