COVID-19 Protocols

The Basics

Please bring the following to your eye examination appointment:

  • Your health card
  • An up-to-date list of your medications
  • Your third-party insurance information, if applicable
  • Bring any glasses you currently wear, including prescription sunglasses
  • If you are a contact lens wearer, please arrive wearing your glasses
  • Every patient may have their pupils dilated so please bring some sort of sunglasses if you own them

COVID SCREENING

To save time please complete the screening form in the link below within 24 hours of your appointment. Please take a screenshot of or print the final page so we can see it when you arrive for your visit (if coming with other members of the same household it is sufficient to complete the screening once for everyone attending their appointment): https://covid-19.ontario.ca/screening/customer/

OUR COVID PROTOCOLS FOR THE DAY OF YOUR APPOINTMENT

Please do not enter the office until 5 minutes before your scheduled appointment. Also please note that we are still NOT allowed to permit walk in patients for any reason. Anyone entering the building must have a scheduled appointment.

If you do not have an appointment or for curbside pick-up please text 905-689-7234.

We require you to come in wearing a mask. Please respect the 2 meter social distancing guideline. We can supply you with a mask if you forget one.

Please attend the appointment alone (exceptions will be for minors, mobility issues, translators).

In order to minimize the amount of time you will need to be in the office (if you are a new patient or have not been seen in the clinic since 2014), we ask that you complete the patient form on our website www.waterdownoptometric.ca/new-patient. Please be sure to fill this out 2-3 days prior to you scheduled appointment.

We now have a strict 24 hour cancellation policy. If you do not attend your appointment or cancel with fewer than 24 hours’ notice, you will be automatically charged a fee of $60 for the missed appointment.

To ensure that our doctors get the best view of a patient’s retina and to cut down on the time both you and the doctor need to spend in close proximity, we have now made OPTOS retinal imaging a standard part of any eye exam. The fee for a standard comprehensive eye exam is now $168; it is $188 for all contact lens wearers. The retinal imaging fee for all OHIP-covered patients is $48.00, $28.00 for youth.

We are here to help. It is important to us to help you achieve your best vision possible, and even more important that your eyes are healthy on an ongoing basis.

Patient safety is our #1 priority. We are taking these precautions to provide a safe space for your visit. See you soon!